When plans change.

SCHEDULED CONSULTATIONS. A cancellation submitted at least 24 hours before the scheduled start qualifies for a full refund. A cancellation submitted less than 24 hours before the scheduled start qualifies for a 50% refund. Failure to attend without submitting a cancellation is nonrefundable, except as required by law. These rules apply to both 30-minute and 60-minute appointments.

REQUESTING A CHANGE. Use the cancellation or rescheduling link in your confirmation email when available. If that link is unavailable or an emergency affects attendance, contact us using the email below and include the appointment date and booking email.

LATE ARRIVALS & MISSED APPOINTMENTS. Arriving late does not extend the scheduled session end time. A missed appointment without cancellation is not eligible for a refund, except where applicable law requires one. Any courtesy rescheduling is at our discretion and does not change the published refund terms.

COMPANY-INITIATED CHANGES. If we need to move or cancel a session, we will contact the booking email to discuss available alternatives and any applicable remedy.

WORKSHOPS & CUSTOM PROJECTS. Group events, speaking engagements, and publishing projects may have different cancellation and deposit terms stated in their booking details or signed agreements.

QUESTIONS. Contact admin@devoiseascensiongroup.com. Cancellation time is measured against the appointment’s scheduled start in the booking timezone. The refund and cancellation terms shown at booking apply alongside this policy.