Purchases, access, and support.

SCOPE. This policy addresses digital workbooks and protocols, guided programs, consultations, and separately contracted publishing or creative services offered by DeVoise Ascension Group.

DOWNLOADABLE DIGITAL PRODUCTS. Purchases of immediately accessible digital workbooks, including F.A.C.E. Master, are final once access is provided. We do not offer change-of-mind refunds after delivery. We will investigate duplicate charges, incorrect billing, inaccessible or defective files, and other issues for which a remedy is required by applicable law.

CONSULTATIONS. Cancel at least 24 hours before the scheduled start for a full refund. Cancellations made less than 24 hours before the start qualify for a 50% refund. Missing an appointment without cancellation is nonrefundable. Refunds remain subject to applicable law. Booking confirmations and checkout disclosures should match these rules.

ASCEND 14 — 7-DAY ASCEND CONFIDENCE GUARANTEE. Activate the program within 30 calendar days after purchase. You may request a satisfaction refund within seven calendar days after your first activation, including the activation day. A customer may use this guarantee once; repeated purchases do not restart eligibility. To request the guarantee, email admin@devoiseascensiongroup.com within the seven-calendar-day window, identify the purchase email, and state that you are requesting the ASCEND 14 Confidence Guarantee. After the seven-day period, purchases are final except where applicable law requires otherwise. Upon refund approval, access to remaining lessons, future scheduled content, and protected downloads ends immediately. Materials already downloaded cannot be recalled. Contact us promptly if activation or delivery fails.

PUBLISHING & CUSTOM SERVICES. Ghostwriting, editing, design, and publishing engagements are governed by the accepted proposal or written service agreement, including milestones, revisions, payment schedules, and termination terms.

PAYMENT CONCERNS. Please report duplicate charges, incorrect amounts, inaccessible materials, or other billing concerns promptly. We will review the transaction and applicable terms; statutory rights and payment-provider protections are not excluded.

CONTACT. Email admin@devoiseascensiongroup.com with the email used for the order, purchase date, product or service, and a description of the concern. Do not email full payment-card numbers or passwords.